Our money back guarantee was drafted to be more customer centric. It gives you the exclusive right to request and receive a refund at any stage of your order. While we have a high customer satisfaction rate, refund requests do happen and it’s nice to know that you can get a refund from us.
5.1 Full Refund
- a) In case a customer makes a payment twice due to a server error, or browsing issue or any other issue. A full refund for the payment that was paid by mistake will be made while the company will keep the other genuine payment paid to buy its services
- b) In case a customer has placed an order with us and the work is not yet started but the customer has opened a ticket to issue a refund. Then, a 100% refund will be made.
- c) If we are unable to deal with your order due to reasons such as the subject/discipline is an Unknown field to us a full refund will be given. (Rare cases)
5.2 70% Refund
- a) If our writers have started working on your order and less than half the deadline has passed and you decide to submit a cancellation request. In this case, the writer who starts on your assignment should receive compensation for the work he/she had already done.
5.3 50% Refund
- a) If our writers have started working on your order and more than half the deadline has passed and you decide to submit a cancellation request. In this case, our writers should be compensated accordingly.
- b) In case we are unable to provide you with a revision due to some technical reasons.
- a) If we miss a deadline, but you still wish to receive a product. In such circumstances, the price for your order will be recalculated to a new deadline. The difference between the initial and final prices will be refunded to you.
- b) For those customers who have placed an order for 24 and 48 hours deadline, they’re not eligible for order cancellation and will only get a refund if other reasons are cited such as plagiarism. This is because our writers give top priority to urgent orders. Hence, there’s a 98% probability that by the time you issue an order cancellation, our writers will be almost done with your paper.
- c) As a customer you have the right to ask for additional amends to your paper. But, after you press “Approve” button, which will give you access to the editable version of the product, you’ll not be eligible for a refund. “Approve” button confirms that you are satisfied with the work, and have no issues concerning it.
- d) When asking for a full refund, you don’t legally own the copyrights to the product. Thus, the use of the paper and all the additional materials we provide you within the course of work is legally prohibited. All materials, henceforth, become the property of our company, and we reserve the exclusive rights to publish the paper online. We may do this to protect our writers’ work.